Thank you for reaching out to us. I understand how frustrating it can be to encounter negative or duplicate balances, hruff. Let's work together to resolve this and ensure your custo er balances and bank records are accurate
May I know from which account are you depositing to? Did you receive the payment into the Undeposited Funds or deposited it directly to your bank account?
This double or negative balance issue happens when you record a payment directly to the bank account, bypassing the Undeposited Funds. And at the same time, you manually create a separate Bank Deposit. When these steps are done together, QuickBooks Online (QBO) will interpret them as two separate deposits, leading to duplicate transactions or incorrect balances.
If this is the case, there's no need to manually create another Bank Deposit since the payment has already been made directly in your bank account. To correct the issue, you can delete the Bank Deposit to avoid duplication.
Here's how:
- Navigate to the Gear icon in the upper-right corner.
- Under the List section, choose Chart of Accounts.
- Find and open the bank account where the deposit is recorded by clicking the View register option.
- Locate the transaction and click Delete.
- Click Yes.
Please know that you only need to manually create a Bank Deposit if payments are first recorded into Undeposited Funds to your invoice. However, if you're seeing duplicate transactions being downloaded to your bank, yes, you'll need to exclude one them make sure to match the other one to your invoice.
Let me know if you have any other concerns or questions when recording a payment or matching a transaction. We're always right here to help.
