Hi, goldengateelectr.
 

Thank you for sharing your concern, and I’m sorry to hear about the issue you’re experiencing. Could you confirm the name of your bank and provide more details about the problem? Based on what you mentioned, it sounds like transactions are being imported incorrectly, with deposits showing as expenses and vice versa. I completely understand how frustrating this can be, and I’m here to help.

QuickBooks works as a receiving platform for transactions coming from your bank feed. If transactions appear incorrectly in QuickBooks, it may be due to how the data is sent from your bank. To ensure everything is accurate, the best solution is to reach out to your bank to check if there’s a mapping issue on their end. Once the bank resolves the mapping problem, you can quickly exclude the incorrect transactions in QuickBooks and manually re-upload the corrected ones using a CSV file as a workaround.

If these steps don’t resolve the issue or if you encounter any other concerns, I suggest reaching out to our live support team for additional assistance. They’ll be happy to help you troubleshoot further and provide tailored advice for your setup.

Feel free to reply below if you have further questions.