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Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll

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Replying to:
miradorit
Level 3

QuickBooks Checking Envelope Fiasco

Yesterday morning I had $3,000 in QuickBooks Checking and $20,000 in an Envelope (rough numbers). I attempted to transfer $19,000 from the envelope into QuickBooks Checking and while a message appeared indicating success, what I saw on screen showed nothing was transferred. The before and after amounts in the both QuickBooks Checking and in the Envelope were unchanged. So, thinking there was a glitch, I tried again. This time I got an error stating there weren't enough funds in the Envelope to make the transfer. The transaction list on the QuickBooks Checking tab under Lending & Banking failed to show the initial transfer. I thought I would wait 24 hours to see if your system would correct itself and found the issue worse, with $20,371.68 showing in Checking, and $23,191.40 still in the Envelope, and an overall balance of $43,563.08. What the heck? Is this how Envelopes are supposed to work with entirely inaccurate information? Why are the numbers not correct reflected instanteously? I can't get support to call me back, and support via chat said they needed to get me over to the QuickBooks Payments team, then promptly disconnected me without getting me anywhere. I pay enough money for this every month to get a bug-free platform, and at least prompt and quality support.

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