Thank you for bringing this to our attention and for sharing such detailed steps about what you're experiencing, Linda.
I'll connect you with our Live Support Team to take a closer look at your account in a secure setting and conduct a thorough investigation into the issue.
- Click the (?) Help button in the top-right corner of your QuickBooks Online account.
- Choose the Assistant tab to get help from the QB assistant.
- Type in Talk to an expert to get options for expert help.
- Select your preferred method to reach out to them.
Our support hours for Solopreneur, Simple Start, Essentials, and Plus plans are:
- Monday to Friday: 6 AM to 6 PM PT
- Saturday: 6 AM to 3 PM PT
- Sunday: Closed
If you need any more help as you navigate QuickBooks, get back to us.
