Hello, no I never got it resolved, so I stopped using QuickBooks altogether.  Every "fix" the "experts" recommended were things I already knew to try before reaching out for help. 

I have been using their products for 20+ years, but it seems every time they have a "new" upgrade, things only get worse.  I'm using paper and pencil now (I'm retired, so no clients).  Best decision ever.  

Good luck to you.