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Replying to:
Tori B
QuickBooks Team

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Thanks for sharing your concerns, @Boebuilders.

 

I hope you're having a great day so far. 

 

To clarify, are you receiving any error messages when trying to connect? If so, would you mind sharing a screenshot of the error? Any additional details you can provide will be a big help, so I can share the right resolution for you. 

 

Our goal is to ensure we get our customers back to business as quickly as possible. 

 

While I await your response, let's go ahead and try some basic troubleshooting steps. Such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your Menards card not connecting. I'm including the links for all supported browsers that contain the steps to clear the cache below. 

 

Once you've cleared the cache, please be sure to restart the browser so the changes can take effect. 

 

I'm looking forward to your reply so we can get this resolved together. Chat with you soon!

 

 

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