Hi @Candice C we aren't using the Square app.  We are posting income audit manually with Square reports and reconciling the transactions with the bank deposits in a clearing account.

The issue is that the bank feed isn't transferring from the bank to QB consistently.  75% of the time the bank memo comes over perfectly.  We are trying to understand why the other 25% of the time there is no memo.  We rely on the memo for the automatic coding in QB and then for the reconciliation process on the balance sheet. 

Why is the bank memo not transferring from the bank to QB 25% of the time?