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TS Delaney
Level 2

The Bank memo doesn't always transfer over

We rely heavily on the bank memo transferring from the Bank transactions to QB for income audit.  We use Square and the memo includes the Square code for the 26 stores depositing credit card transaction into the bank every day.  Multiple times a month, the bank feed deposits come over with no memo.  This requires us to manually copy and paste the bank memo into each transaction to know which store it belongs to allowing us to reconcile it with the income audit posting.  

Why is this interface so fickle?  How can we get it fixed.  For example, I just synced with the bank and 45 deposits transferred to the bank feed and they all say "Square" in the memo, but should say "

PREAUTHORIZED TRNSFR Square Inc XX013 0823 082525 COMPANY NAME" like it does in the bank and most of the time in QB.  But now I need to search, copy and paste, and then manually code and assign the store for all 45.  It's poor use of time where the integration is supposed to be saving.
Thank you in advance for your insight and assistance.
Liann 

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