I used the term because it is what they call it. Have been a Chief Technology Officer for over 30 years. Not opposed to AI (I am actually a Technical Advisor to an AI company), and understand things can get too cluttered visually. Problem is they don't know what they are doing from a customer perspective.

What I hate and what I used to fire UX designers over is that they trained the AI and designed the UI with apparently little to no understanding how businesses operate and that the workflow efficiency is 10x more important than visual appeal. Operational costs is one of the few levers I have as a business owner to control expenses. They are taking that lever away without understanding what they are doing.

I've already moved invoicing, purchase orders, payroll and inventory off of QBO to another package that is more geared to my industry. As soon as they add in the banking transaction/reconciliation piece then I will kick this app to the curb. That's on schedule for Q1 2026, but I'll likely give them a quarter to iron out the bugs.