You'll need to record the credit card payment by transferring the record, komatthew. This way. it'll pay your credit card liability and show the accurate balance in your balance sheet.

To do this, you can use the pay down credit card option or record it as a transfer. Here's how:

1. In the left menu, choose Expenses and go to the Expenses tab.
2. Choose the account you need to transfer the payment from.
3. Select the transaction, then choose the Pay down credit card or Record as transfer radio button.
4. Choose the Transfer account ▼ dropdown menu and select the account you want to send the transaction to.
5. Click Confirm.

Once you have completed the transfer, you'll have to match it to the new account by following these steps:

1. In the left menu, choose Bank transactions and go to the  Bank transactions tab.
2. Select the account you want to review.
3. Go to the For review tab.
4. Locate the credit card payment transaction and review the suggested match.
5. Select Match once confirmed.

For more details on tracking your credit card payments, check out this article: Record your payments to credit card in QuickBooks Online.

For future reference, you may want to refer to this article about effective methods for reconciling your account: Reconcile an account in QuickBooks Online. It also offers advice on how to tackle issues that may arise during the reconciliation process.

Did you know you can get tailored guidance to keep your financial records organized and reduce stress at tax time? Our QuickBooks Live Expert Assisted service offers various help, such as properly categorizing transactions and resolving issues like mismatched balance statements.

If you have further questions, please let us know in the comment section.