We acknowledge the significance of depositing money through the mobile deposit feature since this functionality provides flexibility with your funds for its specific purpose, Jane. We also appreciate you taking the time to troubleshoot your concern, and I'm here to help you further.
Please know that the error mentioned in this thread could occur if your check doesn't meet the requirements for mobile check deposit in QuickBooks. Kindly review this link to review your check's compatibility: Find out more about mobile check deposits.
If your check aligns with the guidelines for mobile check deposits or you're still having an issue with using the feature, I recommend contacting our Live Support Team through your mobile device.
To get in touch with our team via iOS devices:
- Open and sign in on your QuickBooks mobile app.
- Tap the Menu, then the All tab.
- Scroll down in the Attachments section.
- Navigate to the Help option, then Contact Us.
- Choose the area of your concern or click Ask about something else.
- Enter your concern on the designated field, then Continue.
- Choose your preferred way to connect with our team and follow the on-screen procedure.
For Android devices:
- Open and sign in on your QuickBooks Mobile app.
- Navigate to Menu, then tap the Question Mark icon (?) at the upper right corner of your screen.
- Select Help and Support, then Contact Us.
- Choose the area of your concern or Ask about something else.
- Enter your concern on the designated field, then Continue.
- Select a way to connect with our team and follow the on-screen instructions.
Furthermore, please be guided by our support's availability by reviewing the Support Hours section of this article: Get help with QuickBooks products and services.
You may also check out these resources to gather more insights about QuickBooks Checking and how you can utilize it:
If you have more questions about the mobile check deposit feature, click the Reply button. Your concerns and seamless navigation through our product are our utmost priority.
