Let me clarify the steps provided by my colleague  about mini-reconciliation of your 2020 transactions, Beryl.

In order to the transaction to be reconciled you need to put a checkmark. However, in your case I'll suggest to contact our QBDT Live Support Expert Team to further check and assess your account.

Refer to this article to have the steps in contacting a Live Support Team in QBDT: QuickBooks Desktop Live Expert Support Team.

Additionally, you can open this article to learn more about some troubleshooting when encountering problems in reconciling: Fix issues when you're reconciling in QuickBooks Desktop.

Please let us know if you have any other questions about reconciliation, simply hit the Reply button.