I've reviewed several reports, @adam73647, but this is the first feedback this month regarding issues with automatically matching bank deposits.
Allow me to help you rectify this by contacting our support team once and for all through a chat link: Chat with us. If you're still unable to chat with one of our representatives, I recommend logging into your QBO account. This way, we can identify if there are any differences between using the Assistant and the Search tab in the Help menu:
- Click the Help icon from the top menu.
- Go to Search and then type 'contact us' and press Enter.
- Hit the Contact Us button.
- Select Chat with us to talk via a text dialog box, Have us call you to provide your contact information, or Schedule appointment to set a different time to report the issue.
- Follow the on-screen instructions and wait for our representative to contact you.
I've added a video snippet for visual reference.
You can also review our support hours for more info: Get help with QuickBooks products and services.
Additionally, after categorizing, matching, and adding bank entries, this article can help you streamline your reconciliation at the end of the month or quarter as your future reference: Reconcile an account in QuickBooks Online.
Please know that all we want is your business success. While this feature isn't working like before, you can match it by hand while our engineers will continue to fix this promptly after you get a chat or a call. Also, the Community will be there to help you with any assistance that you need with QuickBooks. Take good care.
