Good afternoon, @ats6500. 

Thanks for chiming in on this thread. 

If you've done all the steps within this thread and they didn't work, I recommend contacting our Customer Support Team for further assistance.

Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

Please keep us updated on how the call goes. Have a great day!