I know this isn’t ideal, and see how it impacts your QuickBooks experience, Harpendensparks.
And I can see that you've reached out to our QuickBooks Online (QBO) Live Support Team under the UK region to help resolve your invoice issue. To provide an update about the status of your case, I recommend reaching out to them again. You can provide your previous case number from the recent conversation you had with the previous agent. This way, you won't repeat yourself again since all conversations notes and emails is under your case for reference.
To get the support information, follow these steps:
- On your QBO account, go to the Help menu at the top and choose the Assistant tab.
- Type in Contact us.
- Choose Contact a human.
- Click the Live Chat/ Call me back link.
- Enter your concern and click Continue.
- Select Chat with us.
- Enter your personal information.
- When done, click Get a chat.
If you need assistance recording invoice payments, I have a helpful resource for you: Record invoice payments in QuickBooks Online. It’s easy to follow, so feel free to check it out anytime.
Reach out anytime, if you have other QBO questions. We're here to help.
