I have had this thread bookmarked for a year, and whenever the lack of resolution on this issue triggers my frustration to boil over into rage, I come and take a look catch up on our shared grief. I'm now officially joining the conversation to contribute my two cents... the truly maddening aspect for me is that all of my clients are in the U.S. and have this issue in their books, however I do have one client whose QBO subscription is out of Singapore. On the surface, there's no significant difference between the two versions of the platform besides the fact that the account subscription levels are structured and named differently, but a key aspect that has been impossible for me to miss is the fact that those books NEVER ONCE lost this functionality over the last 14 months.

At first I thought I was going crazy and tried to figure out what could be so different about the cache or cookies on that particular Chrome browser profile I use for that client, but eventually, like most in this thread, I realized I was just being gaslighted by support to hide the fact that Intuit programming is simply not interested in fixing this issue for their power users. Just today, the fact that I was able to speed through my month-end close reminders in those Singapore books and experience the profound sense of satisfaction that comes from using a fully functional UI was the thing that dragged me right back to this thread to once again check for any hope whatsoever.

My message to Intuit Support is: YOU DIDN'T BREAK IT IN SINGAPORE, SO MODEL THE FIX ON WHATEVER IS STILL MAKING IT WORK THERE.

PLEASE.