Thank you for bringing this to our attention, @thisismenotsomeoneelse. We fully recognize the impact this issue has had on you, and we are determined to resolve it swiftly and effectively.

Please know that your case has been forwarded to our Next Level Help Team, specialists in managing complex situations. They will review your comments in the Community as well as your recent cases with the live support team to ensure comprehensive understanding and resolution. Please keep your phone line available, as a team member will personally contact you within 1-2 business days to discuss your case and offer assistance.

We greatly appreciate your patience and understanding throughout this process. If anything else arises, feel free to reach out to the Community.