We understand the frustration you're experiencing with the mobile deposit functionality in the QuickBooks mobile app, thisismenotsomeoneelse. This must be challenging, especially since you've carefully followed the endorsement instructions and ensured the correct check details.
Technical issues can occur even when everything seems to be in order, but we'll work together to identify the root cause and find a solution. Your ability to deposit checks smoothly is crucial for your business operations, and we want to make sure you can do so without any difficulties. I've checked our records, and there's no reported case about this one.
To better isolate the issue, are you using the QuickBooks mobile app, Money mobile app, or directly to your QuickBooks Online (QBO) account? It'll also be helpful to know how long you've been encountering this error. Any extra information you can provide will be valuable in addressing the problem.
Since you're using the QBO mobile app, let's troubleshoot some issues that may affect its performance. The stored cache might be the culprit, so let's start by clearing the app data. Here are the steps to follow:
For iOS devices
- Go to your Settings and choose the General option.
- Find the iPhone Storage and tap on it.
- Click Offload App.
For Android devices:
- Go to your Settings, then choose Apps.
- Pick the QBO app and tap Storage.
- Click Clear Data.
Uninstalling and reinstalling your QBO app will also help resolve this situation. This ensures a fresh and updated installation of the app's components. For further assistance with reinstalling the program, see this link: How to download the QuickBooks Online mobile app.
If the error continues to occur, we recommend getting in touch with our Customer Support team. They will pull up your account in a secure environment and conduct an in-depth investigation into the error message you're encountering. Here's how:
- Go to the Help menu and select Contact Us.
- Enter your concern and click Continue.
- Choose between Chat with us or Have us call you.
For information and to learn about the support hours, please refer to this article: QuickBooks Online with Payments & Merchant Service Center.
Here are some helpful links to guide you on how to track your deposits in QuickBooks:
Moreover, you can refer to this article for guidance on handling declined credit card payments from customers during processing: Fix customers declined credit card payments.
The Community always has your back if you have any follow-up concerns about depositing a check or any QuickBooks-related concerns. Please leave a comment below and we'll get back to you, thisismenotsomeoneelse.
