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Replying to:
EduardA
QuickBooks Team

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This is not what we wanted you to experience with QuickBooks Online (QBO) for bank connections, user4562025. While our support team are currently working on this particular issue with Wise bank, what you can do alternatively is upload your Wise bank transactions into QBO manually. 

 

Here's how to do it:

 

1. Go to Bank transactions.

2. Hit the Link account dropdown button, then select Upload from file.

 

 

3. Choose Drag and drop or select files, then select the file you downloaded from your bank and hit Continue.

4. In the QuickBooks account dropdown, select the account you want to upload the transactions into, then select Continue.

5. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks, then select Continue.

6. Choose the transactions you want to import, then select Continue.

7. Pick Yes and hit Done.

 

In the case you want to get updates with your current issue with Wise bank connections in QBO, what we recommend is reach out to our support team to also get included in the group of affected users. This way, you'll receive the most recent updates via email on this matter. 

 

Here's how to contact out support team:

 

1. Open your QBO account.

2. Choose the (?) Help button at the top right corner, then go to Search tab.

3. Type in 'technical support' in the Search questions, keywords or topics box.

 

 

4. At the bottom, hit Contact Us.

 

 

5. Choose either Chat or Callback.

 

Additionally, you can refer to this article for guidance on how to match and categorize your transactions in QBO: Categorize online bank transactions in QuickBooks Online.

 

If you have any additional questions or clarifications about bank connections in QBO, feel free to leave a comment below and we'll be happy to assist you.

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