Hello there, @Kevin2025.
My colleagues are correct about checking the statement date to ensure the missing transactions are included. If you have done so and you're still experiencing the same issue, I suggest performing the steps outlined by my colleague, @AnneMariee for QuickBooks Desktop Mac.
However, if you're a QuickBooks Online (QBO) user, we can perform browser troubleshooting steps to resolve any unusual behavior you may be experiencing with a cloud-based application like QuickBooks.
You can start by accessing your company file in a private window, and see if the transactions are now visible. After that, I recommend clearing your cache or cookies to avoid similar issues in the future. Other than that, we can use other supported browsers for a better experience.
Otherwise, it's best to contact our Technical Support Team. This way, they can double-check your company file to verify the root cause of the issue and perform the necessary actions to resolve it.
You can reach out to one of our supports by following the steps below:
- Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
- Choose QuickBooks Mac or QuickBooks Online, and click Continue.
- At the bottom, click Contact Us and type in your concern.
- Click Continue and select a way to connect with us from the options. You can either connect with us via Chat or get a Callback.
- Follow the onscreen instructions to proceed.
Please also take note of their support hours so you can connect with them at your convenience. Our Chat support is available from 6 AM-6 PM M-F PT. For Callback, they are available on M-F 6:00 AM-5:55 PM PST.
Review your financial records, generate reports, and collaborate with your accountant to prepare your tax returns. This ensures accurate financial tracking and helps position your business for success in the upcoming year:
Let me know if you have additional concerns about reconciling transactions or managing your company file, @Kevin2025. Have a good one!
