I had my laptop stolen, but backed it up to Google Drive and MS.  Software was not backed up, as usual, or better said some of it was but not where it could be reused, and the loss occurred the weekend after I had no choice but to update and old version data and new version QB caused the corrupt file...I don't recall exact wording but I could not open company files.  After around 31 hours (I looked at call duration on my Verizon bill) and maybe 6 or 7 calls I finally got to a woman in Oklahoma where I described the problem as I had many times before, but I could tell she immediately lit off in a direction other than the others who would go through a two hour slog, get the company open, declare victory and the call was over,.  She fixed it, but I started getting the same download stuff I did not want because I had already downloaded it, balanced the checking account, etc.  What's weird now is when I download and retrieve qbo file, the downloaded prior to issue still comes in and I delete around 300, and accept only what I want.  I wish I had gotten the lady's number and could pay her separately. The support calls prior to her were making things worse so I am concerned about letting QB support walk me through how to get the, 'I already have them' transactions to stop. I asked the woman if the other support calls made a bigger mess, and her reply was guarded.  "If someone decides to listen to this recorded call and you answer that question you could be out of work, right?"  I am going to try downloading a .csv file.  That way I can delete 300 I don't want by highlighting and deleting before sucking them in.