You'll need to initiate contact with our support, Chris. Allow me to clarify the steps you need along the way.
The option to communicate with our technical support team through this forum is currently unavailable. At this time, you can seek assistance from them through QuickBooks Online. Their tools and expertise can help find the cause of the error when deactivating an account in your Chart of Accounts to provide the appropriate fix.
Here's how:
- Click (?) Help and choose the Search tab.
- Select Contact Us, then pick Ask about something else.
- Enter your concern in the designated box and hit Continue.
- Determine how you would like to connect with an expert: Start a chat or Have us call you.
Additionally, please consider checking their support hours to reach them accordingly.
On the other hand, reconcile your accounts regularly to ensure they match your actual statements for accurate reporting and tax calculation.
If you have follow-up questions about deactivating and managing your chart of accounts, please share them here without holding back. You may reply to this thread or create another post directly on the Community page.
