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Yes, Andy. The mentioned investigation above has already been resolved. Since you're still experiencing this issue, we can perform some steps to fix this.
If you received an error or don't see transactions within the Transactions menu, it's best to re-authenticate your connection. This will refresh your connection, allowing the impacted account to resume downloading transactions into QuickBooks.
Kindly follow these steps:
- Sign in to QuickBooks Online.
- Go to Transactions menu then select Bank transactions.
- Select Update.
- If you still see the error, look for a banner on the Banking page. Select Check connections link and follow the steps to fix the issue.
You can also view the screenshot below for better visualization:
Once your transactions are present in the Bank Transactions window, you can organize them using this article: Categorize and match online bank transactions in QuickBooks Online.
I'm just here if you need further assistance. Please let me know by clicking the Reply button.