maybe it is best to give the full details of how to fix the problem.

1.  manually update qb so that you get the newest version if you haven't already taken this step.

2.  if citicards still doesn't work; go into your chart of accounts;

      locate the citicards/citybank online accounts;

      disconnect bank feeds.   

      then re enable bank feeds.

this should clear the problem....if it doesn't... you will be back with qb support.