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Replying to:
ShyMae
QuickBooks Team

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Hello, pfrancino. Your experience is important to me, and I'm dedicated to making this right for you. Please be aware the investigation mentioned by my colleague has already been closed and resolved.

The inability to obtain consent approval for your account could be due to the permission on Wise's end. That said, I recommend reaching out to your financial institution.

 

Meanwhile, let's confirm if your bank account is set up for online banking on the Bank Transactions page. It could also be the reason why you're unable to have the consent active. Please see the attached screenshot for a visual guide.
 


Once you've made sure your account is set up correctly and Wise allows this consent, I suggest getting in touch with our technical team. I understand you're hesitant to contact them. However, your issue needs specialized attention. Our experts can further diagnose this with their tools. 

 

Here's how you can reach them:

 

  1. Hover to the Help menu. Press the Search tab.
  2. Click Contact Us and choose Using QuickBooks.
  3. Hit Continue, then pick the Chat or Callback option.
     


In the meantime, I suggest manually uploading your transactions into the system to proceed with your tasks. 

 

For future reference, you might want to check out these resources to help manage your transactions in QuickBooks Online:

 

 

By following these recommended steps, you can work towards seamless integration of your Wise financial transactions into QuickBooks Online. Let me know the outcome once you've contacted our support team.

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