Hi there, @joeMD.

Please allow me to join the thread and lend a helping hand so you'll be able to connect your account to QuickBooks Online (QBO).

For me to give you the right amount of information, may I know if you've received any error message when trying to connect your account? 

As of now, we've received several issues reported by other users affected when trying to connect Chase account to QBO. Our online banking team is currently investigating for an immediate fix of the issue.

To verify this further if you're one of the affected users in this investigation, I recommend getting in touch with our QBO Support to check and investigate this further securely.

Once confirmed that you're one of the affected users, our support team will add you to the list of the affected users and automatically receive an email notification with the latest updates.

On the other hand, to stay updated with the latest QuickBooks news and updates, you may visit our QuickBooks blog.

Also, to learn more about connecting bank and credit card accounts to QBO, you may check this article: Connect bank and credit card accounts to QuickBooks Online.

You can always add a post/comment below if you have any other banking concerns, I'm just a post away. Have a great day ahead!