Let me help you resolve this bank issue you're facing when trying to sync to QuickBooks Online (QBO) while you are abroad.
I'll address some reasons why your bank fails to sync with QBO and provide resolutions to resolve them.
First, unstable or restricted Wi-Fi networks can often lead to syncing problems. Ensure you have a stable internet connection while you are abroad. Additionally, some banks implement geo-blocking measures that restrict access from certain countries for security reasons. It would be worthwhile to contact your bank to verify if such measures are in place.
Another possible reason is if your bank uses multi-factor authentication (MFA). Being out of the country can complicate receiving authentication codes, especially if you do not have phone roaming enabled. Ensure you have an alternative method for accessing these codes, such as via email or an authentication app.
On the other hand, you also have the option to download your transactions manually. To do that, we need to request the transaction information or bank statement in CSV file format from your bank. After doing this, we can manually upload it. Follow these steps:
- Go to Transactions, then select Bank transactions.
- Select the blue tile for the account you want to upload the transactions into.
- Select the Link account dropdown, then click Upload from file.
- Select Drag and drop or select files and select the file you downloaded from your bank. Then, select Continue.
- In the QuickBooks account dropdown, choose the account you want to upload the transactions into. Then, select Continue.
- Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
- Select the transactions you like to import. Then select Continue.
- Select Done once finished.
Lastly, I encourage monthly reconciling your accounts to match your bank statements. Here's a helpful article you can refer to: Reconcile an account in QuickBooks Online.
If you have further questions or need more assistance syncing your bank account to QBO, please don’t hesitate to reach out. Safe travels and take care.
