I called today to get an update on my open ticket. After more bad phone tree experience and getting routed to the wrong place I got to a woman who saw my ticket and immediately told me that she was aware of this problem. She was notified 2 weeks ago about this problem which has been ongoing for over a few months that affects Citibank and Chase bank feeds. I explained my Chase bank feeds were okay but she said that the problem is intermittent with those two banks servers. She was unable to provide any further details on this other than to claim its a problem outside of Quickbooks on the other servers and that Intuit couldn't do anything but wait (and jerk off its customers in the process). 

I subsequently called Citibank to get an update on my Citibank ticket to get an update and give an update. My experience was not satisfactory. The citibank rep insists there is no known problem that Citibank is tracking. She claims my ticket was escalated to the back office and that she would send them a message. Very uninspiring.

This is a classic example of how big companies like Intuit and Citibank get too big and systemic corporate nonsense destroys customer experiences and customer trust. I am so ready to find an alternate solution to using Quickbooks.   Once one considers QB Online which is awful, its like I might as well pick any other crappy product. Anyone know of any other sofware that does bank feeds? I literally just need basic banking and credit card bookkeeping, simple invoices and statements, P&L and GL tracking. I see some people bailing on Citibank but I am ready to bail on Intuit. Suggestions welcome.