This is beyond unacceptable. It’s become painfully obvious that Intuit is deliberately pushing users away from Desktop in favor of QBO's recurring revenue model, but that doesn’t excuse the complete lack of support we're experiencing. We have paid for this service, and the level of disregard we're being shown is both insulting and unprofessional.

Our CitCard feed has been down since September 2nd, and despite numerous attempts to get help, all we’ve received are empty, canned responses that do absolutely nothing to resolve the problem. This isn't just a minor inconvenience—this is affecting our day-to-day business, and Intuit’s silence and inaction are intolerable.

We demand real answers, not generic excuses. This needs to be escalated immediately to someone who can actually provide a solution. We’ve been more than patient, but that patience has run out. It’s time for Intuit to step up and provide the support that we are paying for. We expect this to be resolved without further delay.