I appreciate you joining the thread and informing us that you get the same error when connecting to Citi Cards, Matt. I'll route you to our support team so they can investigate this matter.
Before doing so, log in to your bank's website to check for any maintenance. Also, have you followed the steps shared by my colleague ShyMae to troubleshoot the error: OLSU-101? As it will help us identify the cause of the error.
If the issue persists, you can contact your bank's support and provide them with a copy of your Bank Feeds log. Then, ask the bank representative to escalate the case for resolution through our OFX Connectivity page. Make sure to take note of your case/ticket number. For more details, see this link: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.
Alternatively, I recommend getting in touch with our Customer Support team. They can investigate issues thoroughly and create a ticket for further investigation when necessary. You can contact them using the following steps:
- Open QuickBooks.
- Go to Help, then select Contact Us.
- Give a brief description of your issue, then choose Continue.
- Sign in to your Intuit account, select Continue, and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
For their support hours, see this article: Contact QuickBooks Desktop support.
On the other hand, you can import your bank transactions manually. Then, we can use Web Connect (.QBO) to download the transactions so they become available in your Bank Feeds. For more information, click this article: Import web connect (.qbo) files.
Additionally, here are some articles that will guide you through keeping your bank transactions organized:
You're always welcome to comment if you have more questions about managing your banking in QBDT. I'd be happy to help you some more. Take care.
