It's my goal to ensure you'll get the help you need to connect your Novo bank account in QuickBooks Online (QBO), @SportsPhotog.
To address the connectivity issue further, I'd recommend reaching out to our customer care team. This way, they can initiate a screen-sharing session in a private setting and raise an investigation if necessary. Here's how:
- Go to the Help icon and click the Search tab.
- Select Contact Us.
- Enter a short description of your concern and select Continue.
- Choose between Chat with us and Have us call you.
In the meantime, I recommend manually uploading your bank transactions in QBO.
Furthermore, you may want to reconcile your accounts in QBO to ensure they match your actual bank statements. This way, you can guarantee that your books are balanced and accurate.
Let me know if there's anything I can help you with about connecting your bank account. We're always around to assist you further. Stay safe!
