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michellehpe
Level 2

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Thank you for your response but the payment was made at 1:30am pst on Friday July 26th so it should have been available by the next day according to what you stated which is today, July 27th. I also had a customer service rep within the Quickbooks Payments department tell me the funds would be deposited today, July 27th.

Since quickbooks has the power to adjust our instant deposit amount each month, they should make its customers aware of what that amount is so they can plan accordingly. A range of $5,000 to $25,000 is not sufficient enough information for anyone to go off of.

I am disappointed at the lack of knowledge by the customer service team members I've encountered and I fault Intuit Quickbooks for not training its employees properly nor providing the correct information to them so they can serve clients better and more efficiently.

 

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