I know how critical it is that reminders update accurately to avoid confusion or errors in your data entry processes, MN_Mom1.
I want to let you know that our engineers have already completed all related investigations related to recurring reminders not updating correctly.
You mentioned you're experiencing this for a while now. In this case, I would suggest reaching out to our support teams through our chat or phone channels. This will allow them to check these reminders to determine what's preventing them from updating as expected.
Here are the steps to connect with a support representative directly inside QuickBooks Online:
- Click the Help menu in the upper-right-hand corner of QBO.
- Proceed to the Assistant tab.
- Type in "contact support" in the chat box and press Enter.
- Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
- Click Ask about something else, then enter a short description of your concern.
- Choose between Have us call you or Chat.
Allow me to provide a couple of resources that you might find handy while using the recurring transactions feature:
Visit us again if you need anything else while automating tasks and recording any other types of transactions in QBO. The Community is great resource for connecting with other users and QuickBooks experts who can offer additional support.
