I have used quickbooks online for over a decade as Fenix Automotive and now for 7 months as a new company called Fenix Automotive Design. We have processed million of dollars thru quickbooks and paid hundreds of thousands in fees. I processed a roughly 10k ACH on July 11th and it got delayed. Customer has even verified money has come out of their account days ago. We have made VERY sure that we have next day funding set up and it's always worked until now out of the blue. Ive processed amounts greater than this no issue, alway next day funded. Now this gets put on hold and the customer service is completely lost, can't tell me why, says they have no control over anything and nothing can be done. Quickbooks rep named "Mica" and case 15120927419. She wouldn't tell me her employee id or any way to reference the call when I asked and began to laugh at me. Im pretty understanding as a business owner for decades and know how banks and clearing houses for checks work. I was told after speaking to someone about this last week that I will have no more delays after this one. Today I processed another check - immediately got put on delay again. Called in again and "Mica" did nothing. Wouldn't even pass me along to the merchant services team. Finally got the number and called them myself. The lady I spoke to there was nice and helpful but ultimately said "nobody can see any reason why, you'll just have to wait".

This is unacceptable for a company I pay 600 bucks a month to in subscription fees to and so far this year alone have spent over 25k just on processing fees. Ive been on the fence about switching services to oracle or something else and this may be the push needed because I can't comprehend how nobody is capable of doing or figuring anything out. Can someone at quickbooks figure this out please!!! I need my ACH to be next day funding just as it's been for a decade. After spending literally hundreds of thousands of dollars with your company, this level of service and lack of support is absolutely inexcusable.