Thank you for joining this discussion, Hess. I appreciate you sharing the information about the financial institution you've selected for your banking needs. Your participation is helpful, and I value you taking the time to provide these details. 

Bank account disconnections often occur when identical login credentials are used for multiple accounts. You can refer to the information provided by my colleague KayePe for more details about this matter.

However, if you're experiencing disconnections with only one TD Bank account connected, I recommend accessing your bank's official website directly. This step can help you identify any existing issues that might be affecting your account connectivity. This way, you'll be able to verify whether the frequent disconnections are a result of technical difficulties or enhanced security measures implemented by the bank.

After verifying that your bank account is functioning, I recommend contacting our customer support team for additional help. Our live support staff has access to specialized tools that enable them to examine your concern through a shared screen session. This approach enables a thorough understanding of the issue you are experiencing. They can also launch a formal investigation by submitting a support ticket if necessary. This process ensures that your concern receives thorough attention and increases the likelihood of finding an effective solution.

Here's how:

1. Go to the Help icon.
   
2. Select the Search tab and hit Contact Us.
   
3. Click the Ask about something else tab.
   
4. Key in your concern and hit Continue.
   
5. Choose a way to connect with us:
   

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

Check out their support hours to determine availability. 
 

I'm here to assist you further if you have any additional inquiries regarding bank connectivity issues in QuickBooks Online (QBO), Hess. Just leave a comment below, and I'll ensure to respond promptly. Our support team operates 24/7, ensuring you can receive guidance and solutions whenever necessary.