We appreciate you reaching out here in the Community regarding your reconciliation query, David. We'll provide details to help address this and reconcile your bank account inside QuickBooks Desktop (QBDT).
You'll want to refer to your bank statement and compare it to what you're trying to reconcile inside the company file. Also, it's best to review the reconciliation period and the date range of the transactions. This way, we can ensure you're on the right track when reconciling the account. If everything checks out and all your bank transactions are available on the reconciliation page, continue the reconciliation process. Refer to this page for more details: Reconcile accounts in QuickBooks for Mac.
However, if the issue persists and all your transactions don't appear on the page, we recommend utilizing the Verify and Rebuild feature inside QBDT to determine the root cause of the problem. These are the steps:
- Access your QuickBooks Desktop company file.
- Click the File menu, then select Utilities.
- Select Verify Data, then select OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.
For further guidelines, please see this page: Verify and rebuild data in QuickBooks Desktop for Mac.
On the other hand, we're providing this article to help you secure a backup copy of your company data for safety purposes: Back up your QuickBooks Desktop for Mac company file.
If you're referring to something else, we encourage you to comment below so we can provide you with the details needed to sort this out as soon as possible. We're always ready to help if you have other QuickBooks-related concerns or need assistance managing bank reconciliation.
