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Replying to:
Erika_K
QuickBooks Team

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Thank you for participating in this discussion, jgfields13. I'll chime into this conversation to provide assistance and ensure you organize the payments you receive from your clients through QuickBooks Payments and via your Bank Feeds. I'm committed to guaranteeing you can maintain accurate records and improve your financial management.

 

You'll need to match the transactions you've received from the Payments system to the ones downloaded in the Bank Feed section rather than excluding them. This process is essential for maintaining precise financial records and ensuring that your books reflect all sales activities correctly. Matching transactions also allows you to reconcile your Payments transactions with your bank statements, identifying any discrepancies or missing data. 

 

Here's how:

 

  1.  Go to the Bank transactions page.
  2. Find the duplicate payment in the For review tab.
  3. Click Match.
  4. Select the corresponding payment.
  5. Choose a match if it's correct, then hit Match.

 

Additionally, instead of manually matching each transaction, QuickBooks can do this work for you automatically. Refer to this article to learn more: Automatically match QuickBooks Online product transactions

 

Thank you for raising these important issues, jgfields13. We're here to support you with any queries you might have about your payments, including how to match or categorize them correctly. Please don't hesitate to leave a comment if you need assistance. We're always ready to help, and I'll make every effort to provide you with thorough and helpful answers to your concerns.   

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