We appreciate your effort in performing the suggested troubleshooting above, FULLER_TRANSPOR.
We currently have an ongoing investigation regarding the missing scroll bar from the reconciliation page, which prevents you from seeing all your transactions from the list. Our product engineers are deliberately working to resolve this matter so you can begin reconciling your account seamlessly.
However, we don't have the exact time frame for the fix. Hence, I recommend contacting our technical support team during support hours. They will add you to the lists of affected users to receive relevant updates via email.
Here's how:
- Click the Help (?) icon.
- Head to the Search tab and pick Contact Us.
- Choose a topic you need assistance with or Ask about something else to enter a short description of your concern.
- Select either Start a chat or Get a callback to connect with an expert.
On the other hand, you might want to browse this material for guidance on fixing beginning balance discrepancies when reconciling, depending on your situation:
We'll be here to lend a hand if you have future concerns when reconciling your account in QuickBooks Online. You can add a reply to this thread or post your queries directly on the Community page.
