Thanks for bringing this matter to our attention, Serenity. Security and keeping your account safe is one of our top priorities. I'm here to help ensure to prevent this card fraud in QuickBooks.
Credit card fraud can stem from various reasons, and it's important to investigate each possibility thoroughly. Credit card information can become compromised through opening unrecognized emails or visiting websites outside of QuickBooks where you may have inadvertently provided your credit card details.
If these incidents occurred outside of QuickBooks, we cannot confirm the specific details or origins of how your credit card information may have been compromised. However, we take security very seriously and continuously monitor our systems for any signs of unauthorized access.
Intuit employs multiple safeguards to prevent fraudulent transactions, including the utilization of advanced fraud detection technology and constant monitoring of your account activity, ensuring comprehensive protection.
To know more and understand why these fraudulent charges went undetected, I suggest contacting our Customer Support Team. They have secure access to your account and can review the logs about these charges. They can also determine the cause to ensure it won't happen again.
Here's how:
- Go to the (?) Help icon.
- Select Talk to a Human.
- Enter a short description of your concern.
- Click on I still need a human.
- Tap Contact Us to connect with our live support.
- Choose to Get a callback.
Furthermore, I have included these articles that offer valuable insights on safeguarding your business account and data against fraudulent activities:
I also included this page in our online resources for future reference. This page covers installing and syncing apps, tracking employee time, and setting up online payments.
The Community is always available and open for you to respond with any more questions or concerns regarding security and fraud management.
