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Replying to:
AbegailS_
QuickBooks Team

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Hello there. Travis. 

 

Thank you for bringing your recurring transactions issue to our attention. I can see the urgency of fixing the issue that you've been experiencing for the past month.

 

Rest assured, we want to resolve this issue for you as quickly as possible. To ensure that you receive the best support possible, we will route you to our top-tier support team. They have the expertise and resources to investigate and address this recurring transactions problem thoroughly.

 

Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click on I still need a human.
  5. Hit Contact Us to connect with our live support.
  6. Choose Get a callback.
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To ensure you'll be assisted on time, please see our support hours.

 

 

You can read this article for more details of the process: How to handle a recurring transaction that did not run.

 

If you want to see all the recurring transactions in one place, open a Recurring Template List report. You will know which accounts they're linked to on your chart of accounts.

 

Feel free to click the Reply button below if you have questions about recurring invoices. I'm always here to help. 

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