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We acknowledge your efforts in attempting troubleshooting steps to restore the bank connection, @Bhanem. Let me route you to the support that can help you with this.
It appears that the issue persists despite your attempts to address it. To conduct a thorough investigation into this matter, I strongly recommend reaching out to our QuickBooks Self-Employed (QBSE) support team. They will thoroughly examine the issue and provide you with appropriate steps for a resolution. You can contact us using the following steps:
- In your QuickBooks, go to Help and choose Contact Us.
- Tap "Talk to a human" and hit Continue.
- Decide a way on how to connect to the team:
- Assistant tab and select Talk to a human.
- Search tab and click on Contact Us to connect with a support expert.
Furthermore, I recommend familiarizing yourself with the process of obtaining transactions before linking your accounts. For detailed guidance, please refer to the following resource: Add older transactions to QuickBooks Self-Employed.
Remember that we are here to provide you with further assistance on bank transaction concerns or any other QuickBooks-related inquiries. Feel free to reach out by clicking the Reply button below.