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Every penny counts when running a business, Vandana. I recognize the urgency of settling your on-hold funds. Let me route you to the best support available to give you updates on your cases.
I appreciate your efforts in contacting our Customer Service Representatives and complying with their requests. However, I suggest reaching out to them again. They have the necessary tools to safely pull up your account and provide you with the current status of the funds. Here's how:
- Sign in to your QuickBooks Online (QBO) company.
- Click the Help button.
- Hover to the Search tab, then select Contact Us.
- Type in a brief description of your issue.
- Choose between the Chat or Callback option.
Support is available from Mondays to Fridays, 6 AM to 6 PM PT.
I will closely monitor this conversation, Vandana, and I'd like to be informed of developments to ensure you receive the necessary updates and prompt resolution. For other queries you may have, just add them to this thread.