I am writing to follow up on the unresolved issue with my account that started in mid-May. Despite multiple calls and efforts to resolve this matter, my situation remains unsatisfactory. Here is a detailed account of what has transpired after the previous post:
Mid-May: I was advised to create a new account to transfer funds from my original account (Account 1) to the new one (Account 2). I complied with all requests, providing the necessary government IDs and documentation, and was informed that this process would take 2-3 business days.
No Update: Despite my compliance, Account 2 was closed without notification, allegedly because it was a business account.
End of May: A representative from the Payments Department assured me that refunds would be processed and returned to my customers by the end of that week. This did not happen.
Today: Upon contacting Intuit again, I was informed that the funds are being held for potential disputes and will not be released until 180 days have passed. As a merchant, I have requested that these funds be returned to my customers immediately. Holding the funds indefinitely makes no sense, especially when my customers are unlikely to raise disputes if their payments are refunded.
I am a minority small business owner who has invested all my savings into this venture. The lack of communication and the inconsistency in responses from different departments have severely impacted my business. I have multiple case numbers associated with my account, yet there has been no follow-up or resolution. Requests to speak with a supervisor have gone unanswered, and there has been no email communication regarding the status of my funds.
This experience has been incredibly frustrating and damaging. It appears there is no standard process, and each agent provides different information, ultimately deferring to a backend team that is unreachable and unaccountable.
If my merchant account was not verified, Intuit should not have collected payments from my customers. At the very least, the funds should be returned to my customers if Intuit does not trust my account. I need these funds to continue my business operations, and the delay is causing significant financial strain. I would be ok to wait it its couple of bucks but my business relay on these funds. This is such a worst company I have had experience with. Not a trustworthy company.
I am considering reaching out to local politicians and other authorities to seek help. Any assistance on this matter form anyone would be greatly appreciated.
