While I can't access details about your specific experience with our customer support team, Mollyhxyzproperties. For the time being, let's perform some troubleshooting steps to resolve the reminders that disappeared.
The outdated stored cache can affect the performance of the program. We can start by accessing your QBO account through an incognito mode. This does not store cache which has the potential to become corrupted and cause unexpected behavior.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + N
If the reminders show, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.
If the issue persists, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also provide updates on the case number since you haven't received any email.
Additionally, I'll be sharing these guides that will help you easily remind your customer about their due dates and get a list of all your recurring transactions:
If you have further questions about reminders or recurring transactions in QBO, please let me know. I'm always here to lend a hand. Take good care.
