I appreciate you for joining this thread concerning transactions from QuickBooks Payments that don't automatically match, Tcon.
Indeed having this functionality makes matching transactions effortless once synced to your company file. If you're done with the troubleshooting steps shared by my peer, SarahannC. Then, I recommend contacting our Merchant Services Team to check on this issue and determine the leading cause of why these deposits aren't automatically recorded. Here's how you can get in touch with them:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us. What can we help you with? Box and click Continue.
- From there, choose a way to connect: Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their phone number, support schedule, and hours to contact them at the time of your convenience: Contact Payments Support.
I'm always here whenever you need assistance with managing QuickBooks transactions. The Community always has your back. Take care!
