Thank you for the reply. I appreciate it, but here's the thing. Some months ago, I wrote about this same problem and I received essentially the same message at that time from another Quicken rep. So to me, it seems Quicken knows there is a problem, has assigned a number for it, but hasn't done anything about it for a few months. What can I do to get this addressed? It is extremely frustrating and I cannot imagine that there are many customers who use Chase and have the same problem. Thank you