For over 2 months Quickbooks online will not connect to PNC after almost 15 years of using this product. Customer Service is garbage. I've called in 15 times and they make me repeat my issue EVERY TIME!?!?! Then they tell me engineers are working on it and will let me know when it's fixed. Over 2 months and nothing. The product does not do what I pay for it to do! They are so incompetent, they cannot fix their problems and don't care about their customers. Complete trash of a system!!! What a mess! Don't use this product, they cannot make it work right and don't care about their customers!!!