Hello all,

I'm very new to Quickbooks, and so this may be something simple I'm missing but I can't, for the life of me, figure out what's happening here or why.

Little bit of context: we do all of our project mangement (estimates, invoices, POs, COs, etc., etc.) outside of QBO via a software called Houzz which is geared more towards construction/remodel project management and fits our needs better. I do not have Houzz integrated with QBO as Houzz was wanting me to disable several settings in QBO that have been enabled and in use (this is a whole nother topic I don't want to get into). So, our workflow looks like this:

Create Invoice in Houzz>Send to client>Client pays via check>Mark as paid in Houzz>Deposit said check into our bank account (which is linked with QBO). I then will go into QBO and got to Bank Transactions>Locate deposit under the "For Review" tab>Add the important details (Invoice #, assign to customer/project, etc.)>Then click "Add". I only do this once. I also ensure that the amount is correctly showing under the "Received" column, but our Bank balance vs. our "In Quickbooks" balance are wildly different. Upon further investigation, it appears that for whatever reason the deposit I just added is being recorded twice; once as a Payment and once as a Deposit. This basically zeros out the deposit I've just recorded and so now the only transactions counting towards our balance are expenses.

These "duplicates" do not show up under the "Categorized" tab; only when I go to reconcile or view the Bank Register do they appear.

Does anyone know why it's doing this and how I can stop it/correct it? I've attached a screenshot for futher reference.