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I appreciate you for finding a way to fix this, Suzque. I'm here to help you ensure your deposits will go directly to your bank instead of undeposited funds.
One of the possible reason your deposits doesn't go directly to your preferred bank is that a feature called Use Undeposited Funds as a default deposit to account is enabled.
To change this from your company file settings, you can follow these steps:
- Go to Edit, then Preferences.
- Select Payments and click Company Preferences.
- Uncheck the box of Use Undeposited Funds as a default deposit to account.
- Click OK.
Once done, you manually select the account where the deposits will be posted when receiving customer's payments. Refer to the attached screenshot below:
On the other hand, if you are using QuickBooks Payments, you can proceed to Change how QuickBooks records payments on your chart of accounts section in this article: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.
I've also added this article as a future reference in case you need to process a refund to a customer: Void or refund customer payments in QuickBooks Desktop.
Please let me know if there is anything else I can assist you with, and I will be more than happy to help. Stay safe!