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Buy now@Rebecka P You are so right. I just spent more than 45 minutes on a chat with support. Every time, I have to start from scratch and explain the problem, which to me seems so very simple. I refer to the prior closed investigations INV-91805 and INV-97602 as well, which seem to explain the issue decently..........We have reminders for monthly (or other time interval) bills and transfers and things like that. If we use the reminder to take action, the reminder should go away and automatically set to the next interval so it "reminds" us again next month. It used to behave that way. Now it doesn't. We can skip the reminder if we do not need it for that month or whatever, but otherwise, we should never have to "skip" it. The support person had a hard time understanding the problem...asking questions like "So basically, the reminder you are using is not updating the customer, am I correct?" No - that is not the problem. This has nothing to do with customers. Or, "Just to confirm is that you want to set a reminder automatically?" Ugh, not exactly...yes, but not exactly. Why is this so hard to understand. We then did screen share. I grabbed the next recurring transaction and created a bill from it. I showed how the recurring reminder was still there. This still did not seem to explain the issue. We spent time going into my settings and messing with Invoice reminders and things like that. Still, I'm like - this person does not get it. Then, after all of that, the session suddenly ends and says "Session ended by other side." Great. 45 minutes I will never get back and we are no closer to resolution. SO FRUSTRATING!!
I am so glad to hear that the problem was suddenly fixed on your side. Maybe by a miracle it will be fixed for me soon, too. Thank you for your comments.